Refund policy

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If there is an issue with your item please notify us within 48 hours of receiving your package. Any items that have been altered/damaged by a customer are ineligible for shop credit/refund.

If your item is damaged upon arrival please contact me to sort this out. Most of the time we are able to fix this issue, and can have you return the item for repair, and you will be refunded for shipping. If you accidentally damage the item on your own accord, you may send it back for repair, but will not be refunded for shipping.

Pearl Skull Alchemy does NOT process refunds / shop credit based on buyer’s remorse - NO EXCEPTIONS. Please consider your purchases thoroughly and be 100% sure of what you are buying before hand.

*Additional pictures or video of items may be provided upon request*

Shop Credit:

ALL REFUNDS ARE AT THE DISCRETION OF PEARL SKULL ALCHEMY. In most cases, shop credit will be awarded if the item is unaltered and the customer sends the item back to Pearl Skull Alchemy in a timely manner (within 5 days of receiving item.)

Shipping Returns:

Customer is responsible for sending a tracking number when returning an item to verify that it was sent. Items must be packed with the same integrity that they were sent, and customer assumes responsibility for all shipping charges if they choose to return an item- initial shipping as well as shipping charges if sending an item back will not be refunded. 

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Non-returnable items:
Certain types of items cannot be returned, like used items, custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

To start an exchange, the initial product must be sent back unworn and/or unused in its original packaging. Once the product has been received into our inventory, you will be given shop credit for the full amount of purchased item. (Not including shipping)


Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at pearlskullalchemy@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.